UNLOCK YOUR VOICE TERMS & CONDITIONS

Terms and Conditions 

Adult & Children - Student Terms & Conditions  updated 2020

Click here to view the Terms & Conditions for Adults (Students)

Click here to view the Terms & Conditions for Children (Students)

 

Gift Vouchers & Promotions

Last Updated 1/12/2019

These terms and conditions apply to the use of the Unlock Your Voice websites found at www.unlockyourvoice.net or any associated webpages pages (websites) being used from time to time by Unlock Your Voice respectively. In addition, the Unlock Your Voice Privacy Policy applies to your use of these websites and webpages.

These terms and conditions specifically refer to the following products and services which may be purchased or accessed via our websites:

  •  Vouchers, Gift Certificates ('Gift Voucher') / Gift Cards
    • Unlock Your Voice Gift Voucher 
    • Unlock Your Voice Christmas Promotion Gift Voucher
    • Gift Certificate ('Gift Voucher')/Card – An Unlock Your Voice voucher with a dollar value that can be used as currency towards the purchase of singing lessons ( Private or Group as stated on the voucher) 
  • Direct InStudio Purchases (10 Packs, Gift Vouchers, Other Certificates)

Throughout these terms and conditions, the above products and services are collectively referred to as 'Unlock Your Voice Gift(s)'.  

 

 1. Making a Purchase

When you purchase and/or use an Unlock Your Voice Gift you agree to have understood and accepted the Terms and Conditions', and become legally bound by these terms and conditions and the Unlock Your Voice Privacy Policy.
Please do not proceed to purchase/use your Unlock Your Voice Gift until you have read, understood and accepted these terms and conditions.

When you make a purchase on behalf of another individual (such as purchasing a gift voucher for them) and you provide us with their personal information, you warrant that you are authorised to provide us with that personal information and that we are able to use that personal information for the purposes as set out in our privacy policy. This would include, for example, using their name or email address to claim their purchase.

If you have any queries, please contact us and we will be pleased to assist.

 Australia
Phone:+61 403329184
E-mail: info@unlockyourvoice.net

Please note: Vouchers purchased on www.unlockyourvoice.net or any associated web pages are in Australian Dollars 

 

 

2. Gift Voucher Refunds

No Refund for Change of Mind Policy

 We do not provide refunds for a change of mind. You can however transfer the recipient of the gift voucher by calling Unlock Your Voice directly  and making the required change. 

 

3. Gift Voucher Conditions
A gift voucher can only be redeemed by the recipient provided we have the recipients details in our system, created from the original purchase.  Unlock Your Voice will not honour any gift vouchers by recipients or purchasers if they are not on our system.

Unlock Your Voice accepts no responsibility for any stolen or fraudulent Gift Vouchers. It is the holder's responsibility to ensure the safe keeping of the Gift Voucher(s).

Cash will not be given for any unused amount. Gift Voucher cannot be redeemed for Cash.

We reserve the right to change the terms contained in these Terms of Use at any time. 

 

4. Prices
We reserve the right to change prices without notice. All prices include Goods and Services Tax (GST) at the current rate of 10% in Australia. 

 

5. Expiry of Gift Vouchers

Christmas or Promotional Vouchers

  1. Christmas and or Other Promotional Vouchers must be booked and used within 6months of purchase.
  2. After 6 months, if the price of the singing lessons has increased, an additional amount will need to be paid at the time of booking.

Unlock Your Voice In Studio Vouchers
Unlock Your Voice In Studio Vouchers purchased on or after 1st November 2019  will remain valid for 36 months from the date of purchase subject to the following;

  1. The Gift Voucher was not purchased as part of a promotion
  2. After 6 months, if the price of the singing lessons has increased, an additional amount will need to be paid at the time of booking. 

All vouchers must be used within the validity period.

 

6. Gift Voucher Delivery

Gift Voucher In Studio Purchase
All gift vouchers are either provided in Studio in person to the purchaser or via email to the purchaser after an online payment has been made.

 Gift Voucher Delivery via Email
Unlock Your Voice is not liable or responsible for any loss suffered as a result of a Gift Voucher via email being blocked by filters or firewalls, or where the incorrect email address has been entered by the purchaser. If the recipient does not receive the email Gift Voucher, please contact us immediately on 0403 329184  to send the voucher to an alternative email address. Alternatively, you can pick up a gift voucher in Studio

 

7.Unlock Your Voice's Liability

Nothing in these terms (including the exclusions and limitations in this section 12) excludes, restricts or modifies any guarantee, right or remedy that under law cannot be excluded, modified or restricted such as your statutory consumer guarantee rights, including under the Australian Consumer Law (for more information see section 2 and section 13). 

 

For any questions or notices, please contact our Our Director at:

Unlock Your Voice |
ABN 25 510 634 014.

Email: info@unlockyourvoice.net

Last update: 1.12.2019

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